The number of chronic diseases in Indonesia has increased from year to year. One of the essential elements in managing chronic disease is the provision of adequate drug information. So pharmacists need to have excellent and practical communication skills when delivering drugs to chronic disease patients. This paper presents a process of exchange of interactions between pharmacists and patients in dispensaries. Researchers have collected data by cross-sectional observation in two primary health care. A total of 48 patients were involved in this study. The process of coding the interaction exchange has used the Roter Interaction Analysis System (RIAS). An interesting finding in the study was that most patients only took time from one minute when interacting with staff dispensaries. The mean number of interactions representing the task-focused function did not differ significantly between the two dispensaries during that duration. In contrast to social-emotional communication, the amount of information exchanged has a gap. Based on these findings, we recommend that future studies formulate specific guidelines for pharmacists for treating patients with chronic disease with a short duration.

Two-thirds of hypertensive patients are spread in developing countries. In Indonesia, hypertension, nowadays, ranks second nationally and becomes a priority in non-communicable disease control. Pharmacist-patient communication is presumably related to therapy adherence of hypertensive patients. However, no research focuses on presenting this data. this article is aimed to present the readers with the correlation between the level of adherence to therapy of hypertensive patients and the communication behaviour of pharmaceutical personnel. We took the observations by recording the communication between pharmacists and hypertensive patients. We placed the research in two different Community Health Centers (Puskesmas), namely Puskesmas Muntilan 2 and Puskesmas Tempuran (Magelang Regency-Indonesia). The cross-sectional study in March 2020 collected data. The records were analysed using the Roter Interaction Analysis System (RIAS) instrument. Simultaneously, the medication adherence item was measured by the Medication Adherence Report Scale (MARS-5) instrument. The results showed that the pharmaceutical personnel providing drug information services to hypertensive patients have carried out two communication functions; task-focused (199 utterances) and socio-emotional (130 utterances). The hypertensive patients in this research had a relatively high mean adherence score of 24.1. The findings of the research demonstrated that task-focused communication was not related to overall items of therapy adherence. On the other hand, socio-emotional communication is closely related to the frequency of stop drug consumption for a while (0.265). The researchers underlined that the high frequency of socio-emotional communication was closely related to patient adherence to not stop drug consumption as being prescribed.

Penelitian ini ditujukan untuk menggambarkan implementasi pelayanan telefarmasi pada pelayanan farmasi klinis di apotek yang dipandang dari perspektif apoteker pemberi layanan. Penelitian ini merupakan penelitian deskriptif dengan metode survey menggunakan kuesioner. Kuesioner disusun berdasarkan standar pelayanan kefarmasian di apotek, dan pelayanan farmasi klinis yang terdiri dari 7 domain. Validasi kuesioner terlebih dahulu diuji validitas rupa (face validity). Sampel penelitian terdiri dari 40 apoteker yang berpraktik dan menyediakan pelayanan telefarmasi di apotek jaringan di Surabaya dan Sidoarjo. Sejumlah 34 apoteker yang memenuhi kriteria inklusi dan eksklusi terlibat dalam penelitian ini. Hasil penelitian menunjukkan bahwa pengkajian resep, dispensing dan KIE, pelayanan informasi obat, konseling, pemantauan terapi obat, home pharmacy care, dan monitoring efek samping obat selalu dan sering dilakukan oleh apoteker. Namun, dokumentasi konseling dan pemantauan terapi obat hanya dilakukan oleh 47,1% dan 55,9% responden. Berdasarkan hasil penelitian, dapat disimpulkan bahwa pelayanan telefarmasi pada pelayanan farmasi klinis sudah dilakukan dengan baik oleh apoteker.   Telepharmacy services have become part of pharmaceutical services in community pharmacy. Based on regulations, this service must be provided in accordance with pharmaceutical service standards in the community. This study aimed to describe the implementation of telepharmacy services in the community from the perspective of practicing pharmacists. This study is a descriptive research using survey method with a questionnaire. Questionnaires were prepared based on pharmaceutical service standards in pharmacies, and clinical pharmacy services consisting of 7 domains. The validity of the questionnaire was tested for face validity. The sample of this study was consisted of 40 pharmacists who practice and provide telepharmacy services at network pharmacies in Surabaya and Sidoarjo. A total of 34 pharmacists who met the inclusion and exclusion criteria were involved in this study. The results showed that the assessment of prescriptions, dispensing and communication-information-education, drug information services, counseling, monitoring of drug therapy, home pharmacy care, and monitoring of drug side effects were always and often carried out by pharmacists. However, documentation of counseling and monitoring of drug therapy was only carried out by 47.1% and 55.9% of respondents. Based on the results of this study, it can be concluded that telepharmacy in clinical pharmacy services have been carried out by pharmacist properly.