Penelitian ini menganalisis bentuk pelayanan publik dalam pemeriksaan keimigrasian serta merumuskan karakter, etika, dan kompetensi petugas imigrasi di Tempat Pemeriksaan Imigrasi (TPI) di Indonesia dalam kerangka profesionalisme. Permasalahan yang timbul adalah terdapat perbedaan pemahaman, perspektif, dan paradigma bentuk pelayanan publik dalam pemeriksaan keimigrasian dan terdapat perbedaan kompetensi, karakter, etika petugas imigrasi di TPI. Metode penelitian kualitatif dengan pendekatan analisis dokumen (document analysis) digunakan dengan pengumpulan data berupa publikasi ilmiah, buku-buku, peraturan-peraturan, serta laporan dari organisasi. Analisis data menggunakan analisis teoretis dan konseptual yang dapat merekomendasikan suatu model atau konsep. Hasil kajian ini menunjukkan bahwa bentuk pelayanan publik dalam pemeriksaan keimigrasian di TPI berbeda dengan pelayanan publik yang diterapkan di sektor publik lainnya karena ada aspek keamanan perbatasan, manajemen perbatasan, dan teknologi perbatasan. Karakter ASN sebagai petugas imigrasi di TPI menggunakan konsep professional courtesy bukan hospitality dengan rekomendasi berupa delapan kompetensi berikut elemennya.

Some challenges appear in this issue that the Indonesian border agencies indicate weaknesses in coordination, fragmented policy instruments, and disputes in implementing laws. There has little evidence in the previous study about the integration of border agencies in Indonesia and perspectives on the establishment of immigration and customs agencies. The questions may arise how important is the integrated border agencies is in the reform agenda in public sectors and bureaucracy from the perspectives of border officers. This study is to figure out the perspectives of border officers on the integration of two border authorities in Indonesia and what the ideal integration should be. This paper provides solutions for some issues of border protection in Indonesia with survey research and a step-by-step process of integration. This paper finds most immigration and customs officers at border controls exposed the importance of an integration initiative between the Directorate General of Immigration (DGI) and Directorate General of Customs and Excise (DGCE) in Indonesia through the Integrated Border Management (IBM) strategy. Therefore, initiating the integration of institutions between the Directorate General of Immigration and Directorate General of Customs and Excise, such as ICA Singapore or ABF Australia is more ideal border agencies rather than a joint-task force.Permasalahan di instansi pemerintah yang menangani perbatasan di Indonesia masih terjadi seperti adanya kelemahan dalam koordinasi, terdapat instrumen kebijakan yang terpisah-pisah, dan terjadinya tumpang tindih dalam penegakan hukum. Penelitian sebelumnya tentang inisiasi integrasi instansi di perbatasan Indonesia masih sangat minim terutama penggabungan dua otoritas perbatasan seperti imigrasi dan bea cukai. Pertanyannya adalah seberapa penting penggabungan dua otoritas perbatasan tersebut dalam rangka agenda reformasi birokrasi di sektor publik dari perspektif petugas perbatasan. Studi ini menggunakan penelitian survei dengan melihat perspektif dari petugas perbatasan terhadap integrasi dua otoritas perbatasan di Indonesia dan bagaimana seharusnya bentuk ideal penggabungan tersebut. Hasil penelitian menunjukkan bahwa sebagian besar petugas imigrasi dan kepabeanan menyatakan sangat setuju dengan inisiasi penggabungan Direktorat Jenderal Imigrasi dan Direktorat Jenderal Bea dan Cukai dengan menerapkan strategi manajemen perbatasan terintegrasi (IBM). Integrasi dua tersebut dalam bentuk badan baru seperti ICA Singapore atau ABF Australia ketimbang tim atau gugus tugas yang bersifat sementara

The rapid development of tourism in Pacitan Regency, in addition to having a positive impact, has also caused various problems, including environmental degradation and environmental pollution due to plastic waste. Watu Karung and Pancer Door beaches are also affected by the beach. One of the main factors that can support the cleanliness of the coast is the existence of pro-active actions from the surrounding community and beach visitors. Therefore, through the 2020 Latjapura activity, the Immigration Polytechnic Cadets carry out community service activities by mutual cooperation around the coast to provide benefits to the community and the surrounding ecosystem and increase awareness of the cleanliness of the surrounding community in order to create a good ecosystem and ecotourism-based beaches. This activity is also expected to provide awareness of the cleanliness of the coastal environment for the surrounding community and provide an understanding to the public that the waste produced has a negative impact on the development of marine biota and ecosystems.

Immigration polytechnic cadets have the obligation to carry out community service, this is in accordance with the Tri Dharma of Higher Education in the third point. As a form of this service, the Immigration Polytechnic cadets together with immigration officers carry out outreach activities to the public regarding Eazy Passport and the Online Passport Queue Registration (APAPO) application. and efficient.

This paper discusses the phenomena of Visa Waiver Program policy under the Presidential Regulation No. 21 of 2016 on Free Visa Policy in which there are 169 countries being exempted from obtaining a visa to enter the Indonesian territory. Since then, this policy affects a significant decrease of the non-tax revenue of Immigration which might cause the programs and immigration policy getting fewer. The purpose is to set up recommended strategies to raise the number of non-tax revenue of immigration and as a reference and recommendation for Directorate General of Immigration (DGI). The result shows that there are three steps and strategies in an effort to make the non-tax revenue of immigration higher: increasing the fee of the existing non-tax revenue, regulating the discrimination of fee (user charges) of the non-tax revenue, and adding categories of non-tax revenue of immigration.