Purpose – Implementing quality programmes faces challenges and are not able to yield the needed results. The purpose of this paper is to examine the extent to which three key variables referred to as employee development, empowerment and participation (EDEP) determine the success of a quality programme of printing firms in Ghana. Design/methodology/approach – The study is purely quantitative and data were collected from a cross-sectional survey of workers from printing firms in Ghana. The questionnaire instrument assesses the practices of the firms on development, empowerment and participation of employees. Descriptive, correlation and multiple regression analyses were performed to ascertain the contribution and relationship of the variables to quality achievement. Findings – EDEP is directly and significantly related to print quality achievement. Among the three variables, participation has the greatest effect and contributes significantly to quality achievement. This is followed by empowerment, which has moderate effect on successful quality programme. Research limitations/implications – The study was unable to evaluate entire Total Quality Management dimensions. More extended research, preferably longitudinal study, is needed to establish how EDEP affect quality achievement in organisations. Practical implications – Achieving quality printing depends on the level of attention to EDEP. The study suggests that when employees participate fully in quality drive and self-manage their actions and duties, high-quality printing can be assured. Social implications – The study provides useful information on factors that have been overlooked or given less attention, yet affect quality programmes of the firms. Originality/value – The study empirically measure critical success factors of a quality in the printing firms.

This research examines the determinants of consumer impulsive purchasing behaviour of Ghanaian shoppers. Churchill's and Peter's [1] conceptual model was adapted and modified as the study proposed model to verify empirical data. A sample size of 129 out of 180 was obtained from Ghanaian shoppers at medium shopping malls located in Accra and Kumasi cities in February, 2019 using a survey method. Data analysis was performed using AMOS in Statistical Packages for Social Sciences' (SPSS) software. Correlational and multiple regression analysis was used to determine the relationship and the impact between consumer's impulsive purchasing behaviour and five factors influencing consumer urge to purchase. The results showed a significant impact of the impulsive purchasing behaviour among three out of five variables used. The results findings support the assertion that store atmosphere, sales persons and sales promotion influence consumer impulsive purchasing behavior. The findings have significant marketing implication and highlight the need for business owners, financial institutions and marketers to exploit and improve marketing strategies in creating brand trust that the product and services offer.

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