The purpose of this study was to identify the characteristics, travel patterns and destination selection attributes, and perceptions and satisfaction level of mainland Chinese visitors traveling to Hong Kong. A systematic sampling approach was employed, and a self-administered and closed-ended questionnaire was used to survey a sample of 275 mainland Chinese visitors. It was found that the majority of the mainland Chinese visitors were male, married, between the ages of 26 and 45, and white-collar workers. Generally speaking, visitors were quite satisfied with all aspects of their journey to Hong Kong, except for the price.

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Purpose This paper aims to examine how the customer can be better integrated into case-mix systems for primary healthcare. Case-mix is an established performance management tool in hospitals, and there is growing interest in its extensions into out-of-hospital healthcare. Design/methodology/approach Interviews with academics and clinicians are used to explore conceptual foundations for this area. A service-dominant logic perspective is used to problematize the roles of accounting in this complex setting. Findings The findings identify that a customer focus is embedded in current primary healthcare thinking, contrasting with the goods-dominant focus in hospitals. This paper identifies diverse objectives and coordinating networks of care as challenges for case-mix. Research limitations/implications This paper breaks down the complexity of primary healthcare case-mix into two accounting roles: a “dialogue machine” to understand client objectives and a “learning machine” to understand clients’ networks of resources. The infancy of case-mix for primary healthcare means our interview sample is restricted to a small group of pioneers in the area, within a supply perspective. Practical implications Primary healthcare management is a priority area in New Zealand. The findings describe opportunities and challenges for the “dialogue” and “learning” roles of accounting. This paper discusses practical and ideological tensions to be resolved when integrating customers into case-mix systems. Originality/value This paper contributes to the limited literature on the use of case-mix accounting outside of hospitals, discussing the role of customers and networks of care. Findings contribute by describing the customer as both a source of, and a means to resolving, complexity.

This article reports on the findings of a 1995 survey of state offices of tourism on how they address research inquiries. Results indicate that most state offices of tourism have a mechanism in place to deal with tourism research inquiries, yet very few of them track the nature of the inquiry or evaluate their own performance in this area.