The aim of this study is to determine the relationship between perceived organisational support (POS) represented by the following dimensions: behaviour of leaders towards subordinates, contribution to decision-making, support and self-assurance among employees, and the creative performance of employees, as well as whether there is a difference in level of perception of organisational support according to demographic variables (sex, functional age, scientific qualification). The research sample consisted of all 138 employees of the Syrian Telecommunications and Post Regulatory Authority (SY-TPRA). Using the analytical descriptive method, a questionnaire was designed and distributed throughout the sample. The findings indicate that POS has a strong positive correlation with the creative performance of employees, and that there is no difference in employees’ level of perception of the organisational support depending on the considered demographic variables. As far as the researchers are aware, this research is the first of its kind to be carried out in the telecommunications sector in Syria. Practically, this research will help decision makers improve the creative performance of staff on the one hand, and to develop management practices that are properly perceived by employees on the other.

The aim of this research is to investigate the reality of the telecommunications sector in Syria in organizational terms by exploring the role played by the Syrian Telecommunication and postal Regulatory Authority (SY-TPRA).The conceptual framework was developed using M4O methodology Ayoubi (2008), which is a qualitative research methodology refers to (Motivations, Operations, Organizations, Obstacles, Outcomes), in order to examine the goals and objectives of continuing work to regulate the telecommunications sector in the context of the Syrian crisis, the methods had been adopted by the Authority, the constraints and difficulties had been encountered by the Authority, and the results that had been achieved. The conceptual framework was answered through a series of in-depth qualitative interviews with (35) decision-makers and key players in the Syrian telecommunications sector.The answers and the data extracted were analyzed through an organized coding process, using the axial coding method developed by Miles and Huberman, (1984) and subsequently sorted according to the conceptual framework used above.From the answers and information obtained from the above interviews, the researchers developed a qualitative model describing the set of concepts governing the work of SY-TPRA and thus providing a deeper understanding of the process of regulating this sector in the context of the Syrian crisis. The research also concluded with a set of proposals and recommendations that, from the researcher's point of view, contribute to develop the Authority's performance.