The disruption of the education system caused by the sudden outbreak of the COVID-19 pandemic has altered teaching processes forever, thus transforming the existing teaching/learning contexts and their relevance. Given that instructors are key bearers of the educational process, the perception of their teaching experience during the pandemic is vital to understanding the challenges that emerged throughout the process. This paper reports on the experiences of English as a foreign language (EFL) higher education lecturer (n=89) of their emergency remote English language teaching (ERELT) during the COVID-19 pandemic. The objective of the research was to investigate how EFL lecturers assess their own instruction and relationship with students within their ERELT, and how much their teaching in ERELT differed from regular teaching conditions. Under the computer-mediated communication theory framework, the study has adopted a mix-methods research design and the data were collected through a questionnaire. The results imply that the use of computer-assisted language learning (CALL) significantly surged in the ERELT as compared to regular teaching conditions. The teaching process was assessed as a dynamic, resourceful, and stressful process, which, judging by the communicational goals, appeared to be less interactive than more traditional face-to-face instruction, causing the relationship between students and instructors to worsen to a certain extent.

Labour market outcomes for Humanities graduates 4.1 Wage Premium estimates 4.2 Labour Force Participation estimates 4.3 Lifetime Earnings 5 The social and economic impacts of Humanities research 5.1 Measuring the value of Humanities research is challenging 5.2 Case studies effectively convey the impacts of Humanities research 5.3 Strong awareness and engagement supports the social impacts of Humanities research Appendix A: Community Returns of Higher Education-Econometric Analysis Data source Econometric methodology and results Appendix B: Labour Market Outcomes-Econometric Analysis Data cleaning and preparation Transformations and descriptive statistics Empirical methodology and results

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The paper deals with the analysis of the implication of Total Hotel Service Quality (THSQ) on customer satisfaction and loyalty, as well as with identifying the key dimensions of Total Hotel Service Quality which significantly affect customer satisfaction and loyalty. The analysis was performed in the context of the national characteristics of the respondents (dimensions of national cultures determined by Hofstende) and the context of the demands of modern tourists. The empirical research included 175 participants who all were the hotel visitors. The results prove that the hypothesis of the significantly positive impact of THSQ on customer satisfaction and loyalty is valid. Also, the Assurance, Tangibility, and Empathy emerge as the key dimensions of quality while determining the level of satisfaction and loyalty of customers. The obtained results were verified using the Dufour Monte Carlo Simulation test procedure.

With the outbreak of COVID-19, universities worldwide were forced to quickly transition to online emergency teaching in order to secure the well-being of students and teachers. The paper analyses students’ attitudes towards the use of the Microsoft Teams platform in the instruction of English for Specific Purposes (ESP) at the Faculty of Technical Sciences Čačak during the winter semester 2020. The study focuses on students’ engagement with e-learning, their motivation, and overall satisfaction with ESP instruction during pandemic conditions. The study was conducted with first-year students of engineering (N=79) using an online survey as an exploratory, qualitative research instrument. The findings of the research revealed that students have positive attitudes towards the use of Microsoft Teams in ESP instruction as the e-learning environment. The results suggest that all the available features of the tool are perceived as beneficial and easy to adapt to, with the recorded sessions of online lectures and online testing rated the most useful segments of the online ESP instruction.