No abstract

Legal problems and justice needs are similar in di erent jurisdictions and di erent locations. Processes for resolving them, as well as rules determining outcomes, however, vary widely. Measuring the price (costs) and quality of such 'paths to justice' from the perspective of the user is likely to enhance users' choice, enable comparison and learning, to increase transparency, and to create incentives for improving access to justice. is paper discusses the contours of a methodology for this purpose and of some concrete tools for measuring costs, procedural quality, and outcome quality. Conceptualization of a path to justice, criteria and items included in the measurement framework, as well as di erent data collection methods, are presented. Experiences from two pilot studies give insight into the challenges that lie ahead, and in the potential uses of the (developing) measurement methodology.