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An e-ful llment system is designed to meet the high order volume and stringent customer service requirements of global business-to-consumer e-commerce. The system converts the traditional warehouse into a multi-channel e-ful llment center. In the e-commerce environment, some of the toughest decisions must be made on little or no hard information. In this study, the nature of e-business and the typical ful llment process are discussed. The authors further examine the strategy and operational requirements for e-ful llment. This article is concluded with the implication of a successful e-ful llment system, a suggested design of an e-ful llment center, and the future research focuses.

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The Internet added another dimension to traditional commerce when online business became available. Because of the mushroom growth of online businesses in the late 1990s, DotCom bubbles began to burst after the initial euphoria of e-commerce. Since mid-2000, the mass failure of DotComs has had a significant impact on the e-ecosystem. However, there were strong survivors and successful DotComs as well. Employing a comparative analysis, this study investigates the causes for DotCom failures and successes. The examination found that successful DotComs overcame the technical, operational and behavioral shortcomings of their failed counterparts and led the way in logistics, customer support, Web design, promotion and Internet security.