Background Video consultation (VC) has been scaled up at our academic centre attempting to facilitate and accommodate patient-provider interaction in times of social distancing during the recent and ongoing COVID-19 pandemic. Objectives This study evaluates qualitative outcomes with data insights from the electronic health record, to contrast satisfaction outcomes with the actual use of VC. Methods Healthcare providers and patients using VC during the COVID-19 pandemic at a large academic centre in the Netherlands were surveyed for user satisfaction and experiences with VC. In addition, quantitative technical assessment was performed using data related to VC from the EHR record. Results In total, 1,027/4,443 patients and 87/166 healthcare providers completed their online questionnaire. Users rated the use of VC during a pandemic with an average score of 8.3/10 and 7.6/10 respectively. Both groups believed the use of VC was a good solution to continue the provision of healthcare during this pandemic. The use of VC increased from 92 in March 2020 to 837 in April 2020. Conclusion This study strongly signals that VC is an important modality in futureproofing outpatient care during and beyond pandemic times. Further development in end-user technology is needed for EHR integrated VC solutions. Guidelines needs to be developed advising both patients and healthcare providers. Such guidelines should not solely focus on technical implementation and troubleshooting, but must also consider important aspects such as digital health literacy, patient and provider authentication, privacy and ethics.

Annotation has been identified as one of the "scholarly primitives", and plays a pivotal role in facilitating access to audio-visual (AV) media in a scholarly context. However, there is a lack of understanding of scholars' annotation needs and behavior. This paper is part of a group of studies aiming to understand how to improve annotation support of AV media, in order to facilitate research activities of media scholars and other scholars who make intensive use of AV media. The main findings confirm previous research discerning stages in media scholars' research processes, and indicate a great variety of research activities which occur in a non-linear order. Our studies also show that different annotation activities occur along those stages. The main contribution of this paper is a generic process model capturing AV media annotation, potentially applicable to a variety of research use cases in a scholarly context.

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Although there are a great variety of web archiving projects around the world, there are not many that focus explicitly on websites of broadcasters. The reason is that funds are often lacking to do this, and that broadcaster websites are difficult to archive, due to their dynamic and audiovisual content. The Netherlands Institute for Sound and Vision, with its collection of over 800,000 hours of audiovisual content has been involved in a small-scale research project related to web archiving since 2008. When Sound and Vision was approached by Dutch public broadcaster NTR to archive four of its websites, it was decided to start a collaborative pilot project that focused both on learning more about archiving broadcaster websites and developing a clean and modern public access interface. The main lesson learned from this pilot is that to archive highly dynamic and AV-heavy broadcaster websites it is vital to use supplementary capture tools and manual archiving of this ‘difficult’ content. Furthermore, since the focus of web archiving projects is usually not on a good-looking front-end, the wheel had to be partly re-invented by involving various stakeholders and determining the most important requirements. The first version of the web archive was evaluated by various prospective target users. This evaluation revealed that the participants indeed appreciated the look and speed of the web archive, and that users needed to be made more aware of the web archive's purpose and limitations. The work will be continued and scaled up, by archiving more broadcaster websites, continuing the research on how best to capture and make accessible dynamic and AV content, and by creating standard practices for making the web archive publicly available.

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