This article aims to analyze the moderating effect of supply chain configuration on the relationship between dynamic supply chain capabilities and resilience in the retail sector in Kenya. We used an ex-post facto research design. The study used a stratified random sampling technique to select a sample size of 324 respondents from a population of 3200 employees working in retail chains in Nairobi City County. Further, the study used questionnaires as primary data collection instruments. Data analysis was done using both descriptive statistics and inferential statistics. The study rejected the null hypothesis that supply chain configuration does not moderate the relationship between dynamic supply chain capabilities and resilience in the retail sector. From the analysed data, the moderating effect of SCC had a reducing impact on the relationship between dynamic SC capabilities and resilience in the retail industry. In this regard, the study makes some substantive recommendations; that retail chains should re-evaluate their suppliers upstream and engage in objective supplier base reduction and rationalization to reconfigure their retail chains.

In Kenya, Five-Star hotels are leading in employees’ turnover within the hotel industry at 68%. This surpasses the healthy turnover range (0-15%) and affect organizational performance through the high cost incurred to replace experienced workers.  Workers’ commitment in an organization plays a vital role in addressing turnover intentions. The objective of this study was to assess the influence of shareholder strategy on organizational commitment in five-star hotels in Kenya. The study applied descriptive research design, cross-sectional approach and quantitative method to examine the study variables. A total of 216 hotel managers in five-star hotels in Kenya was the target population of the study, out of this, 144 hotel managers were selected as sample size in 2021. A self-administered questionnaire was used to collect data and a response rate of 86.8% was obtained. The study applied both descriptive and inferential statistical approaches to analyze data with tabulation, figures and narrative output presentation. The study found that Shareholder Strategy has statistically significant and positive effect and explains 53.1% variation of the Organizational Commitment in Five-Star hotels in Kenya. Empowering the workers with ability for decision-making, problem solving, and planning activities fosters loyalty and commitment which drastically reduces turnover intentions. The study recommends to the hotel management and Kenya Association of Hotelkeepers & Caterers to strive to formulate and implement CSR embedded Shareholder Strategy for raising workers’ Commitment with the aim to attract, motivate, and retain workers. The study suggests replication of the study in the same or other sectors to develop further the Internal CSR field.

The retail sector is susceptible to unprecedented disruptions occasioned by unending sector specific turmoil and disruptions Succinctly, retail chains are not sufficiently resilient to adjust ex-ante and ex-post to disruptions The nature of retail chains; short product life cycle, razor thin profit margins and stiff competition has permeated and precipitated non-resilience to either resist, adjust or recover from both ex-post and ex-ante disruptions by the sector players pushing some firms to insolvency and liquidation However, in what is a juxtaposition of the retail chains, some sector specific players are ambidextrous to defy all turmoil and exhibit impeccable resilience This phenomenon augments the research problem that the researchers sought to explore the nexus between dynamic retail agility capability and resilience in the retail sector using Structural Equation Modelling. From the findings, the study rejected H01: There is no statistically significant relationship between SC agility capability and resilience in the Retail Sector. Conclusively, he results of this study postulate and advance the knowledge of dynamic SC Agility practices and resilience in the retail sector. It provides sufficient evidence of the facts contended herein and the nexuses thereto. Notably, the structural model was a good fit.