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In this paper, we consider the changes to mathematics learning support (MLS) at Maynooth University due to the COVID-19 pandemic, including the provision of novel online study groups aimed at increasing student engagement and interaction. We briefly outline the local, national and international impact of COVID-19 on MLS and then focus on the results of a student survey. Respondents who regularly used online MLS were broadly positive about their experiences. They cited, in particular, the influence of tutors and the scheduled study groups, which provided structure and motivation as well as the opportunity to work with others and ask questions in less intimidating small groups. However, some respondents highlighted factors that impacted negatively on their engagement. These included low attendance or interaction from peers, timetabling issues or busy schedules, lack of awareness of the details of the services and increased feelings of discomfort and anxiety in an online environment. We consider how this student feedback may influence our future online and in-person supports.

In this paper, we focus on survey results of students’ use of a Mathematics Support Centre website. We discuss potential modifications to the advertisement of our online services based on student responses. We also consider the purpose of an MSC website and who should be responsible, in an institution, for the provision of topic specific online resources for students.

In this paper we consider survey results which focus on student use of online resources, where all respondents were attendees of a Mathematics Support Centre. We see that while most respondents are engaging with online resources, some are not using resources in an appropriate fashion. We discuss how these preliminary findings might inform discussions on the merits, or otherwise, of institutions providing training for students on their use of online materials. We also identify several areas of potential further research.