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Purpose-The collapse of some prominent corporations over the last ten years has been attributed to poor governance. Not-for-profit agencies are now examining their own governance policies and practices in an attempt to prevent the calamities that have plagued the private sector. Because heritage sites, conservation organizations and heritage-based tourism are significant factors in the social life and economies of many countries, the proper management of cultural heritage initiatives is vital. This paper seeks to undertake the development of a set of good governance principles applicable to the oversight and operation of cultural heritage institutions. Design/methodology/approach-The fifth World Parks Congress, in South Africa in 2003, encouraged the development of governance principles for protected areas based on the UNDP document Governance for Sustainable Human Development. Using these standards as a reference for the cultural heritage setting, UNESCO and ICOMOS charters and conventions, along with documents from National Trusts in specific countries are examined with regard to their relevance to good governance. Findings-A set of good governance criteria and principles including legitimacy and voice, direction, performance, accountability, and fairness, is developed. Practical implications-The paper addresses governance issues and principles relevant to non-governmental and public sector governance in the cultural heritage sector. Originality/value-The paper draws on principles of good governance from several international heritage related agencies, trusts and organizations to develop a set of principles that can be recommended for use in the cultural heritage sector.

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The rapid development of tourism worldwide is giving rise to many anxieties about the actual as well as potentially negative consequences of tourism on host societies. However, despite such concerns, much of the academic research on tourism remains grounded in economic analysis with far less attention being paid to assessing the socio-cultural impacts of tourism, whether real or perceived. The neglect in this regard is particularly acute when it comes to research on the rapidly expanding tourism industry in the United Arab Emirates. This paper addresses this research gap by way of examining resident perceptions of tourism in the City of Dubai. In particular, this study, which was based on responses gathered from over 400 Emirati citizens, explores local attitudes to further tourism growth as well as resident perceptions of the cultural, economic, and behavioural similarities and differences of tourists and themselves. The general findings are then situated within a conceptual framework (Irridex model) designed to show the varying levels of tolerance of a host population to changes in tourist numbers.

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