Drawing on a study of writers reusing content from one document to another, this study examines the rhetorical purpose of reuse. Writing reuse is predominantly studied through the literature on single sourcing and enacted via technologies built on single-sourcing models. Such theoretical models and derivative technologies cast reusable content as context-less and rhetorically neutral, a perspective that overlooks the underlying rhetorical strategies of reuse. The author argues for a new understanding of reuse as a rhetorical act of creating hybrid utterances that gather their rhetorical strength by assembling ever larger and denser actor networks.

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People use software in service of complex tasks that are distributed over sprawling and idiosyncratically constructed technological and social networks. The aims and means of carrying out those tasks are not only complex but uncertain, which creates problems for providing help if the tasks, starting points, and endpoints cannot be assumed. Uncertain problems are characteristic of networks, and software forums stand out as effective public spaces in which help can be pursued in a network fashion that differs from traditional help documentation. This article describes the results of a quantitative descriptive study of such practices in four software forums.

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