The automated service quality is a critical decider to scale customer commitment in commercial banking industry. Customer trust mediates the direct relationship among automated service quality and customer commitment. Customer trust in banking can be a competitive advantage for a service firm to compete in the market. Customer trust creates customer commitment and helps a bank to have new customers and sustain the existing ones. Current study explains the mediating role of customer trust while describing the relationship among automated service quality and customer commitment. Survey technique is used to collect data using an adopted questionnaire. Data analysis is done using Preacher and Hayes mediation method to prove the deducted hypothesis. The results demonstrate that features of online banking services create customer trust. Customer commitment of banking customers is mediated by the elements of customer trust, built on automated service quality features. These results have managerial and research implications for operations and strategy formulation in the banking industry. Results are valuable to smooth the provision of online services in the banks and financial institutions where information technologies are being used.

The objective of this study is to analyze employees' competencies and to develop the talent management strategies for private sector banks in Pakistan. This study would also explore the significance of talent management strategies for improving the performance of employees in private sector banks. This study provides benefits to the banking sector for enhancing their innovation and creativity and ultimately organization performance increases. Customer satisfaction increases through innovate and quality products. Talent management and HR practices affect the employee's capabilities in the organization. It is clear that continuous supports from the talent management will be a key strategic requirement for facilitating the knowledge management activities in the firm. Efficiency of the organization can increase when organization has proper check and balance system. On the basis of their assessment, they receive reward, which enhances their loyalty and effectiveness. This will ultimately give benefits to performance of the banks.