Crisis management is a special type of collaborative situation in which the actors are subject to an uninterrupted stress. To deal with the important consequences (human and economic losses) of these situations, we study how to represent emergency management situations based on experience feedback. We use several techniques: situations representations, knowledge engineering techniques and scenarios definition. Several dimensions are considered in this study: organization, communication and problem solving activities. We present in this paper our first results related to the representation of a specific type of crisis management: a road accident. Our first concern is to define the structures and interface in order to handle experience of crisis management. This creates the necessary foundation to help the actors to make decisions during the management of crisis. This work is done with the collaboration of the Aube' Emergency Department.

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Emergency responders require maintaining awareness of the relevant information, in order to collaborate and achieve their activities successfully. However, the multitude organizations involved in crisis response are faced with many challenges and boundaries such as culture, terminology, objectives and priorities. All of this hampers the coordination and communication of the different information requirements for each particular need within inter-organizational collaboration. As result, this leads to issues in awareness, decision making and carrying out activities in addition to the loss of time. Hence, awareness is an important factor for crisis response success. This prompted us to ask the original question: How to pick up the needed and the relevant information about what is going around us to integrate and achieve our activity? In this paper, we present: (1) the results of this study on awareness issues, causes and effects in Inter-Organizational Collaboration in Crisis Management (2) We describe a semi structured system approach supporting Information Awareness, this approach help the different actors to pick up the needed and the relevant information about what is going around them to coordinate, integrate and achieve their activities.