Information systems outsourcing has been one of the critical issues facing IS management recently, but it still stays in the stage of conceptual discussion about how to outsource the IS activities. The determinants used so far, for instance, transaction costs and`strategica or`commoditiesa characteristics, are too narrow to help the end users determine if their system should be outsourced. This paper argues that "ve factors, including management, strategy, economics, technology and quality, should be considered for outsourcing decisions. Furthermore, the paper proposes a decision model, which uses the analytic hierarchy process (AHP) method to help users in structuring the outsourcing problems. The decision model generates numeric values for users to decide whether they should adopt the outsourcing strategy for each IS systems under consideration.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.