Purpose -The aim of this case study is to describe a project created to enhance e-research support activities within an Australian university. Within the university sector, e-research support activities are becoming more sophisticated due to increased research activity and funding both nationally and internationally. Design/methodology/approach -The paper case studies a project undertaken within an academic library to increase its capacity to offer e-research support to the research community. The university's research community and research support staff are key players in this project. Findings -The outcomes of the project have been successfully achieved. However, the project work should continue and ideally become core business in order to keep pace with developments in e-research. The continual skills development of the university's researchers and research support staff in e-research is imperative in the university becoming a competitive research institution. Research limitations/implications -Although a single case study, the work has been contextualised within the national research agenda and benchmarked with other universities conducting similar activities. Practical implications -The paper describes a project model that can be adapted within an academic library without requiring external or specialist skills. It is also scalable and can be applied at a divisional or broader level. Originality/value -The paper highlights the current drivers for research investment in Australia and provides a model for how universities can leverage this investment and contribute towards successful e-research activity.

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This paper, based on an exchange of librarians between academic libraries in Canada and Australia, describes the process of planning for and participating in an international job exchange. It highlights the benefits of the exchange and lessons learned from it and reflects on the opportunities for career development and renewal afforded by such a swap. This experience will be contextualized within the continuum of literature on library exchanges. By describing our successful exchange process, the authors aim to encourage more library staff exchanges.

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