Small and medium-sized enterprises (SMEs) in Peru present problems such as access to the national market due to limited capital or access to technology compared to large companies. However, they also lack an adequate definition and conceptualization of their processes, as well as a low level of business information transfer, which causes an absence in the measurement, control of processes and low operational performance. Given this situation, we propose the application and implementation of knowledge management tools in a company dedicated to the marketing and distribution of school supplies, which represents an SME in Peru. The tools used as the map of processes and flowcharts of the different processes were used to make the participants of the processes known. Through the realization of training, performance evaluations and internal audit, the learning of the operator is analyzed. As a result, there was a 57.63% decrease in errors in armed orders during picking, as well as a decrease of 7.98% and 8.59% of times in the execution of the processes under study for small orders and larger orders, respectively. Similarly, 96.56% of dispatches generated correctly were obtained.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.