University–industry collaborations create socioeconomic impacts for the areas where they are undertaken. Although these collaborations have recognized importance and a high potential to generate economic and social benefits, there is no consensus in the literature on a consolidated conceptual model for assessing their socioeconomic impacts. Given this scenario, this study reviews 94 studies on the socioeconomic impact of university–industry collaborations using a context–intervention–mechanism–outcomes configuration. The impacts identified in the systematic literature review are classified into: (1) economic, (2) social, and (3) financial. The systematic literature review also indicates that the impact of collaborations can change the context and enhance the mechanisms of technology transfer. From a theoretical viewpoint, this work contributes to the structuring of a conceptual model for assessing the socioeconomic impacts of university–industry collaborations. In addition, the results have contributions for management in each strand of the triple helix: they may be useful to guide universities and companies on how to assess the socioeconomic impacts of each collaboration, direct public agents in the evaluation of results of investments, and support the development of policies for innovation and technology management.

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O presente trabalho trata-se de um estudo de caso da Maternidade Escola Januário Cicco, localizada no estado do Rio Grande do Norte. O objetivo consiste em analisar como a tecnologia da informação promove o suporte ao processo de atendimento às pacientes da maternidade. Inicialmente foram expostos alguns temas encontrados na literatura acerca do tema de tecnologia da informação, gerenciamento de processos e indicadores de desempenho. Para acompanhamento in loco das atividades da Maternidade, foram realizadas visitas técnicas. Posteriormente elaborou-se o mapeamento e a análise do processo de atendimento. Por fim foram criadas propostas de soluções viáveis para a melhoria no processo de atendimento às pacientes na Maternidade Januário Cicco.