Academic debates tend focus on attempts to codify and promote communication rights at the global level. This article provides a model to analyse communication rights at a national level by operationalising four rights: access, availability, dialogical rights, and privacy. It highlights specific cases of digitalisation in Finland, a country with an impressive record as a promoter of internet access and digitalised public services. The article shows how national policy decisions may support economic goals rather than communication rights, and how measures to realise rights by digital means may not always translate into desired outcomes, such as inclusive participation in decision-making.

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Online media consumption has been radically transformed by how media companies algorithmically recommend content to their users. Public service media (PSM) have also realized the potential of recommender systems and are increasingly using these technologies to personalize their online offering. PSM are on the other hand required to disseminate diverse content, which can be incompatible with the logics of commercial recommender systems that primarily seek to drive up media consumption. Drawing on previous research on selective exposure and media diversity, this study presents the results from interviews with ten PSM informants across Europe, revealing that data scientists within these organizations are highly aware of the effects recommendations have on media consumption, and design the PSM online services accordingly. This study contributes with in-depth knowledge of how diversity has been interpreted at operational levels in PSM and how recommender systems are being adapted to a non-commercial setting.

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