Developing countries such as Kenya and other African countries now consider tourism as a passport for development as it does not need expensive investment to initiate and operate as a national business. This study was motivated by the need to create parameters that can elevate the competitiveness of a tourist destination. The purpose was to initiate the formulation of a structured, integrated conceptual framework for hotel product/service, quality based on the normative quality expectation of the tourists and Hotel Operators' strategic quality designs. Descriptive qualitative research design was used to establish the secondary objectives and to assess the five propositions that were developed for the study. Tourists and hotel operators in two major tourist provinces of Kenya were used to obtain information regarding normative and perceptive hotel product/service quality. Destination marketing managers employed by the only destination marketing organization, Kenya Tourist Board (KTB), were also surveyed to provide insight on Kenya's destination marketing strategies. The study found that hotel operators and other destination management organizations neither share nor operate on a common vision as they endeavor to build destination competitiveness for Kenya. An integrated framework that may be utilized to build destination competitiveness so that the economic potential of tourism is maximized in Kenya is therefore proposed.

In Kenya, tourism is the second most important earner of foreign exchange after agriculture. It has had a great impact in the direct employment of local population as well as in generating opportunities for other business activities such as accommodation, food service, transport, retail, and other auxiliary services. In the recent past, Kenya's tourism has faced numerous challenges which may have slowed tourist arrivals and growth considerably. The challenges have been driven by climatic and environmental changes that maybe interfering with the ecosystem. Kenyan tourism faces significant challenges also from intense regional competition, political instability, poor governance, corruption, negative travel advisory by the governments of source markets, poor security at the destination, dilapidated infrastructure within the destination, poor product/ service innovation, and inadequate market and customer value perception of the destination. In this regard, a need to examine possible ways of reinvigorating and diversifying Kenya's tourism offerings has emerged and one area that holds a great potential is Sports and Recreation tourism. This paper therefore carries out an

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