PurposeTo provide a thorough analysis of the role of the internet in survey research and to discuss the implications of online surveys becoming such a major force in research.Design/methodology/approachThe paper is divided into four major sections: an analysis of the strengths and potential weaknesses of online surveys; a comparison of online surveys with other survey formats; a discussion on the best uses for online surveys and how their potential weaknesses may be moderated; and an overview of the online survey services being offered by the world's largest research firms.FindingsIf conducted properly, online surveys have significant advantages over other formats. However, it is imperative that the potential weaknesses of online surveys be mitigated and that online surveys only be used when appropriate. Outsourcing of online survey functions is growing in popularity.Practical implicationsThe paper provides a very useful source of information and impartial advice for any professional who is considering the use of online surveys.Originality/valueThe paper synthesizes the vast literature related to online surveys, presents original material related to survey methodology, and offers a number of recommendations.
Purpose -The purpose of this paper is to present a detailed and critical look at the evolution of online survey research since Evans and Mathur's (2005) article on the value of online surveys. At that time, online survey research was in its early stages. Also covered are the present and future states of online research. Many conclusions and recommendations are presented. Design/methodology/approach -The look back focuses on online surveys, strengths and weaknesses of online surveys, the literature on several aspects of online surveys and online survey best practices. The look ahead focuses on emerging survey technologies and methodologies, and new non-survey technologies and methodologies. Conclusions and recommendations are provided. Findings -Online survey research is used more frequently and better accepted by researchers than in 2005. Yet, survey techniques are still regularly transformed by new technologies. Non-survey digital research is also more prominent than in 2005 and can better track actual behavior than surveys can. Hybrid surveys will be widespread in the future. Practical implications -The paper aims to provide insights for researchers with different levels of online survey experience. And both academics and practitioners should gain insights. Social implications -Adhering to a strong ethics code is vital to gain respondents' trust and to produce valid results. Originality/value -Conclusions and recommendations are offered in these specific areas: defining concepts, understanding the future role of surveys, developing and implementing surveys and a survey code of ethics. The literature review cites more than 200 sources.
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