ContentsAcknowledgements iv List of tables vi List of figures vii Reporting conventions viii

Debates about Britain's productivity performance have often drawn attention to the roles played by working practices and employment relations. In the 1980s and 1990s, trade unions were a prime focus; more recently, attention has turned to high-involvement management (HIM) practices (also referred to as 'high-performance work systems'). We combine the two to investigate the relationships between work organisation, trade union representation and workplace performance. We find that HIM has a positive impact on labour productivity. However, this effect is restricted to unionised workplaces, and seems more readily explained by concessionary wage bargaining than 'mutual gains', given the absence of any association with financial performance. These findings raise questions about the universal applicability of HIM as a route to improved workplace performance. Copyright (c) Scottish Economic Society 2005.

This paper uses linked employer-employee data to investigate the relationship between employees' subjective well-being and workplace performance in Britain. The analyses show a clear, positive and statistically-significant relationship between the average level of job satisfaction at the workplace and workplace performance. The relationship is present in both cross-sectional and panel analyses and is robust to various estimation methods and model specifications. In contrast, we find no association between levels of job-related affect and workplace performance. Ours is the first study of its kind for Britain to use nationallyrepresentative data and it provides novel findings regarding the importance of worker job satisfaction in explaining workplace performance. The findings suggest that there is a prima facie case for employers to maintain and raise levels of job satisfaction among their employees. They also indicate that initiatives to raise aggregate job satisfaction should feature in policy discussions around how to improve levels of productivity and growth.

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High-involvement management practices have well-established benefits for employers, but what do they do for employees? Using a nationally-representative survey of British private-sector workplaces, high-involvement management is shown to be associated with higher pay. The wage premium is little affected by the choice of employee involvement practices (e.g., teams versus quality circles), but it appears only where employee involvement practices are supported by job security guarantees. Powerful trade unions increase the premium.