This article aimed at assessing the underlying factors behind municipal service delivery protests at Greater Tzaneen Local Municipality. South African municipalities also form part of concerned public entities in terms of service delivery backlogs and protests behind service delivery. Over the past few years, South Africa has experienced a large number of protests against poor and insufficient service delivery across most municipalities in various provinces. An increase in service delivery protests in South African municipalities, as regularly seen in various media platforms such as newspapers, television, and social media, makes it necessary for policymakers, government practitioners, and scholars to understand the underlying factors behind service delivery protests. This paper is also intended to assess if whether community members protest due to poor or sufficient service delivery. It is quite evident that some people take advantage of the protests to their best interests rather than protesting for better service delivery. To accomplish the aim of this paper, a desktop research approach was applied to validate the argument and to uncover the underlying factors of service delivery protests. From the literature perspective, it is learnt that poverty, political instability, corruption, nepotism, and lack of public participatory are underlying factors behind service delivery protests. Despite some of the success of the post‐apartheid South African government, the country still faces serious challenges of high unemployment, poverty, inequality, and political instability. These are some of the key factors that culminate in citizens on streets protesting or expressing their dissatisfaction over the problem of poor service delivery.

This article aims to assess the Integrated Development Planning (IDP) process for improved community participation. The IDP process was developed to improve strategic planning and community participation at the municipal level. Many South African municipalities have been struggling to use the IDP process to improve community participation. The methodology included 400 respondents who were chosen through a probability sampling technique and probed to complete the online survey using a closed-ended questionnaire guide, and ten respondents were also chosen through a non-probability sampling technique and were face-to-face interviewed using a semi-structured interview guide. The key findings revealed that poor community participation exists in the study area due to a lack of encouragement from responsible authorities. The Tzaneen municipality does not provide adequate feedback to the communities, and the inputs of the communities are not considered. There is a continuous lack of community consultation during the annual review of the IDP. The ineffective IDP process for improved community participation presents several challenges. Thus, this article concluded by providing a few recommendations to enhance the application of the IDP process and community participation. The Tzaneen municipal area should at all times uphold democratic principles by ensuring active public participation, transparency, and openness in municipal affairs. It also recommends making it easier for marginalised and previously disadvantaged people to participate in municipal policy and decision-making without prejudice. South African municipalities, including Tzaneen municipality, should develop and innovate institutional, and organisational capabilities to better utilise their resources, mitigate socio-economic challenges and enhance service delivery.

This paper captures the value of public participation as a redeemer of South African municipalities in land use planning. In this paper, it is argued that there is scant public participation in local government developmental matters, especially in land-use planning. South African municipalities are congested due to lack of public participation in land-use planning in the municipal arena. This is despite the fact that the constitution requires active public engagement in questions of developing local administration. The challenge of inactive public participation endures throughout the IDP, and this is now perceived as a dream wish. It is further argued that it is important to involve the public in land-use, especially in the following categories: commercial, residential, public facilities, industrial, and open spaces. The arguments in this paper were also founded on Patsy Healey's 1997 theory of collaborative planning. Collaborative planning theory has been used to develop ideas and arguments. This is a conceptual paper based on secondary data. The paper relied heavily on current literature on public participation and land-use planning. Despite the arrival of democracy in South Africa, the theoretical findings of this research indicated that there is still apartheid in spatial planning. It is also discovered that the adopted South African apartheid spatial planning continues to overlook community involvement in municipal land-use planning. When it comes to planning, the study proposes that municipal authorities follow the Batho Pele principles. At the municipal level, public engagement should not be passive but interactive and consultative. Finally, the paper advocates for land-use planning reforms and the use of active public engagement to save South African municipalities from congestion.

The basic values and principles of public administration guide the service delivery in the South African context. Despite the government's commitment to improve basic service delivery to the citizens in this era, the South African municipalities are still faced with serious challenges of service delivery and governance. This study discusses the basic values and principles governing public administration in the context of municipal service delivery. Thus, the purpose of this study is to unpack the implementation of the values and principles of public administration on service delivery as enshrined in the Constitution of the Republic of South Africa, 1996. Accountability, transparency, public participation, professional ethics, and access to information are some of the basic values and principles provided by section 195(1) of the Constitution. In this pandemic of COVID‐19, municipal officials in local government are expected to conduct their business in line with the values and principles as enshrined in the Constitution. Theoretically, this study relied on the theory of implementation sometimes referred to “Policy Implementation” by Pressman and Wildavsky (1973). Pressman and Wildavsky defined “implementation” as “to carry‐out, accomplish, fulfil, produce, complete.” Thus, this theory is relevant to this study as it discusses the implementation of the basic values and principles governing public administration. The study proposes how municipal officials should execute their duties within the Thuma Mina program which requires them to be at the forefront of service delivery. Furthermore, municipal officials should provide services within the parameters of basic values and principles of public administration.

This study is primarily aimed at comprehending the key stakeholders, involved in applying the Integrated Development Planning (IDP) process for improved community participation in the Tzaneen municipal area. It is argued in this study, that the IDP is centred on the priorities and desires of the communities. Communities have the opportunity to engage in identifying their most desired needs. The IDP process requires all stakeholders who live and do business within a municipal jurisdiction to partake in the design and execution of the municipal development plan, also known as the IDP. This study is grounded in the ladder of citizen participation theory, pioneered by Arnstein Sherry in 1969. Arnstein (1969)'s ladder of citizen participation theory talks about community involvement in the planning process in the United States. This empirical study was conducted in the Tzaneen municipal area, South Africa, and four hundred and ten (410) participants were sampled in the area through probability and non-probability sampling techniques. The study adopted a mixed-method research approach. The data was collected and analysed until saturation was reached. Data were collected using surveys, semi-structured interviews, and a review of existing literature. This study revealed that more than half (56 %) of participants indicated that they were not consulted and encouraged to participate in the IDP process as relevant stakeholders. Consultation of stakeholders is often inadequate. Most of the participants are dissatisfied with their representatives' manner and level of involvement, and they do not feel well represented. This study concludes by recommending that municipalities adhere to the Municipal Systems Act (2000) and the Republic of South Africa (1996) Constitution, both of which require municipalities to actively involve stakeholders in the planning process to provide services sustainably and satisfactory. The Batho Pele principles should be followed to guarantee a harmonious relationship between the municipality and its stakeholders. Stakeholders will have reasonable expectations regarding service delivery due to effective consultation.