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Important lessons can be drawn from the experience of Liverpool Active City for public health professionals and policy makers. Success factors include the involvement of a broad range of agencies from a variety of sectors, which reinforced the sense of partnership in the physical activity agenda and supported the implementation of activities. The experience also demonstrated how intersectoral action brought benefits to the physical activity goals of Liverpool Active City.

Introduction: More Independence (Mi), one of four UK dallas programmes, aims to show how assisted living technologies and services can promote well-being, enhance health and social care and enable people to live independently. Led by Liverpool Clinical Commissioning Group, it has health, community, housing, social care and technology partners. Amongst it's priorities, it aims to scale-up, and integrate, the use of telehealth and telecare and introduce "well-being plans". Improving the user experience and empowering users, through co-creation is at the heart of its approach. Mi has commissioned insight research to fulfil, in part, its ambition to ensure that needs, wishes and attitudes of primary and secondary end users are reflected in service design and so enhance user experience. This paper describes how insight research has been used as a tool in the co-creation process and highlights key insights from the research.