Based on a sumey of 140 women student afairs administrators, this study examines the extent to which the organizational commitment and tke life satisfaction of women student aflairs administrato~s are influenced by personal and wo~k-related attributes.Women student affairs administrators are less satisfied than their male colleagues with both their positions and the student affairs profession (Bender, 1980) and have tended to leave the student affairs profession at higher rates than men (Burns, 1982). Dissatisfaction with opportunities for advancement (Bender, 1980), under-representation at senior administrative levels (Evans & Kuh, 1983; Twale, 1995;Wilson, 1977), fewer opportunities to undertake tasks and projects that are prerequisites to successful career development (Rickard, 1985), and fewer mentoring relationships (Hamrich & Carlisle, 1990) have all been cited as possible reasons for the dissatisfaction of women student affairs administrators.

Based on a survey of 140 women student affairs administrators, this study examines the extent to which the organizational commitment and the life satisfaction of women student affairs administrators are influenced by personal and work-related attributes.

ABSTRACT

This paper highlights the structural attributes of the eLearning Industry. The case presents details regarding the evolution of the eLearning market and provides the opportunity for students of strategic management to build critical industry analytical skills by applying a variety of techniques highlighted in the accompanying case teaching note. To obtain a copy of the teaching note, contact the corresponding author by email. The analytical techniques applied include the identification of the chief economic characteristics of the industry, Porters five force model of competition, the impact of driving forces on industry structure, and the identification of necessary competitive capabilities (success factors) for success in the eLearning industry.

When a customer satisfaction survey consists of a large number of attributes (questionnaire items), determination of critical attributes that would make the biggest impact on customers overall satisfaction could be important, but very tedious and time-consuming process. Even though the critical attributes are identified, the improvement efforts toward these attributes are often misdirected and wasted because of the mismatch between the improvement efforts and the critical needs of the affected customer group. This paper introduces a method with which improvement efforts can be tailored to the needs of the customer group who could bring the most impactful influence on improving customer satisfaction. For the critical attribute considered, the percentage of customers who assigned a specific satisfaction rating is obtained, and the cumulative percentages of customers are examined and the target group of customers to whom the improvement efforts would be tailored is identified. The piecewise linear approximation method is also discussed to estimate the non-linear relationship of the attribute, which also may help determine the target customer group. The overall shape of the piecewise function and the slopes at the line segments may be used in determining which attributes are satisfaction-maintaining or satisfaction-enhancing, and where and how the improvement efforts should be focused in order to maximize the effectiveness of the improvement efforts.