In this paper, I analyse the narrative positioning in two semistructured interviews with volunteer interpreters in a counselling centre for refugees run by an NGO in Vienna, complemented by ethnographic descriptions of volunteer work in the counselling centre drawn from long-term participant observation. As a substantial part of the volunteers working at the counselling centre consists of (current and former) clients of the NGO, asylum seekers themselves, 'work' and 'citizenship' are deeply entangled in their positioning. The analyses of how past and future trajectories are co-constructed in the interviews, and of how the participants position themselves in and through the interview narratives, show that linguistic volunteer work becomes a site of investment and speculation on citizenship (conceived both as a moral and a legal 'object'). As the paper demonstrates, volunteer work promises to yield symbolic and social capitalincluding languagerequired for success in the 'markets' of citizenship (e.g. in the asylum procedure) and, contingently, later on, in the national labour market.

AbstractThis paper investigates the fluctuating value of Arabic when constructed as a linguistic resource for multilingual, “languaged” workers in a counselling centre for refugees in Austria and in an international humanitarian agency operating in ongoing conflicts in the Middle East. Drawing on a variety of ethnographic data (observations, interviews and documents), our analyses of the institutionalised division of labour and of workers’ narrative positioning show how workers in both organisations discursively construct this linguistic resource as being of ambivalent value in their positioning vis-à-vis their colleagues, for their careers and in work interactions. Stratifying and empowerment effects are interwoven in the varying and coexisting values of Arabic.

We have no apartments is a phrase repeated over and over again at the counselling centre for refugees on housing matters based in Vienna, Austria, where I conducted ethnographic fieldwork. Based on an analysis of processes of entextualisation, de- and recontextualisation in the reiterative, discursive chain, this paper traces the emergence of an institutional regime of communication and the ways institutional actors – counsellors and volunteers – produce, navigate and reproduce this regime by engaging in (meta-)communicative work. The analysis shows how individual agency is both contingent and co-productive of institutional order and social order more generally. With this contribution, I propose Judith Butler’s concept of the postsovereign subject as a way to understand the relations between “local” practices and wider processes of trans-situational meaning-making.