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Abstract-Cloud Computing provides a convenient means of remote on-demand and pay-per-use access to computing resources. However, its ad hoc management of quality-of-service and SLA poses significant challenges to the performance, dependability and costs of online cloud services. The paper precisely addresses this issue and makes a threefold contribution. First, it introduces a new cloud model, the SLAaaS (SLA aware Service) model. SLAaaS enables a systematic integration of QoS levels and SLA into the cloud. It is orthogonal to other cloud models such as SaaS or PaaS, and may apply to any of them. Second, the paper introduces CSLA, a novel language to describe QoS-oriented SLA associated with cloud services. Third, the paper presents a control-theoretic approach to provide performance, dependability and cost guarantees for online cloud services, with time-varying workloads. The proposed approach is validated through case studies and extensive experiments with online services hosted in clouds such as Amazon EC2. The case studies illustrate SLA guarantees for various services such as a MapReduce service, a cluster-based multi-tier e-commerce service, and a low-level locking service.

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Autonomic Computing has largely contributed to the development of self-manageable Cloud services. It notably allows freeing Cloud administrators of the burden of manually managing varying-demand services, while still enforcing Service-Level Agreements (SLAs). All Cloud artifacts, regardless of the layer carrying them, share many common characteristics. Thus, it should be possible to specify, (re)configure and monitor any XaaS (Anything-as-a-Service) layer in an homogeneous way. To this end, the CoMe4ACloud approach proposes a generic model-based architecture for autonomic management of Cloud systems. We derive a generic unique Autonomic Manager (AM) capable of managing any Cloud service, regardless of the layer. This AM is based on a constraint solver which aims at finding the optimal configuration for the modeled XaaS, i.e. the best balance between costs and revenues while meeting the constraints established by the SLA. We evaluate our approach in two different ways. Firstly, we analyze qualitatively the impact of the AM behaviour on the system configuration when a given series of events occurs. We show that the AM takes decisions in less than 10 seconds for several hundred nodes simulating virtual/physical machines. Secondly, we demonstrate the feasibility of the integration with real Cloud systems, such as Openstack, while still remaining generic. Finally, we discuss our approach according to the current state-of-the-art.