Talking about quality and educational excellence within any higher level institution represents continually improving in each of its areas, which is why the constant analysis and self-evaluation of the services provided within it are increasingly important, these are carried carried out in order to locate areas in which it is necessary to implement strategies that help achieve the desired quality levels. This research work is an analysis study carried out on the services provided by the Computer Laboratory to users of the Faculty of Mechanical and Electrical Engineering of the Universidad Veracruzana in Poza Rica Veracruz, Mexico, using an opinion survey applied to A sample of 100 people (students and academics) which allows to identify the indices of each of the services that are provided in it, the results obtained provide relevant data that will later serve to design an improvement plan that allows generating actions that favor to continue being a quality educational institution.

Academic tutoring represents a strength of support for all students in their Educational Programs (PE) that they have chosen to complete their professional studies for all higher education institutions. The Faculty of Mechanical and Electrical Engineering of the Universidad Veracruzana in the city of Poza Rica Veracruz, offers 3 PE of Engineering: Mechanical, Electrical and Industrial and in these there is an institutional program of tutoring that contributes in the orientation and advising of the tutorados for the decision making in the academic programming of each school period. The academic programming based on tutoring allows the Faculty to know the demand according to the needs of the students of the Educational Experiences (EE) that they require for a school period. The present work of analytical and descriptive study, shows the processes that are carried out in the Faculty towards an adequate academic programming and implementing with the tutors interview-survey work sessions to gather the required information so that each tutor can program the assignment of their EE For studying, in this case study the sample is a Mechanical Engineering group for the school period February-July 2019.