No abstract

One of the questions associated with facilitated problem structuring is how the micro level of actors' multimodal communications, contributes to the emergence of a macro level, framing the possibilities for action in a workshop. This paper shows a way to study this macro level, building the visualization of the conversations' structure starting from a boundary games theory micro analysis of the interactions. Our empirical evidence comes from following a group of academic consultants working to define a value proposition for their activity. We focus on analyzing two out of nine workshops that were felt diametrically opposite in terms of facilitation and achievements. Moving from the micro towards an upward level, three configurations building the structure are identified-shifting, branching and converging. The work carried out allows us to: (1) visualize the structure of conversations in a problem structuring context, (2) highlight the role of multimodal communications in building the conversations and (3) construct an interpretation bridging the micro and macro readings of a workshop. This knowledge is useful for facilitators guiding the dynamic of a workshop and for researchers looking forward to understanding how micro level interactions build higher levels of the social phenomenon of intervention.

<p>This thesis seeks to explore the role of agent or 'user' intention in the fields of Management Science and Systems Thinking. Primarily through the use of various modelling approaches these fields seek to provide assistance to organisational stakeholders who are looking to intervene in situations with a view to dealing with problems and/or bringing about some form of 'improvement'. Although the literature acknowledges that the various methodologies, techniques and tools of MS/ST can be used flexibly depending upon user intention, to date, intention itself has not been the subject of detailed investigation. The thesis seeks to plug this gap in the literature. In exploring intention in some detail the thesis interlinks philosophy, theory and empirical work. The philosophical and theoretical components allow us to conceptualise intention and better understand how it might work in concrete settings. The empirical component, conducted with a team of action researchers, grounds the discussion in practice. The main proposition of the thesis is that intention is a dual-sided phenomenon, i.e. "we do things intentionally, and we intend to do things" (Bratman, 1997). Thus intention has a present and a future side. The research reported on through the thesis shows how, through language and actions, both sides of intention can significantly shape the nature of interventions. This being the case, the value of the work is that it provides new ways of accounting for and learning from interventions; in particular, it provides new frameworks for practitioners to better reflect on and guide their actions.</p>

<p>This thesis seeks to explore the role of agent or 'user' intention in the fields of Management Science and Systems Thinking. Primarily through the use of various modelling approaches these fields seek to provide assistance to organisational stakeholders who are looking to intervene in situations with a view to dealing with problems and/or bringing about some form of 'improvement'. Although the literature acknowledges that the various methodologies, techniques and tools of MS/ST can be used flexibly depending upon user intention, to date, intention itself has not been the subject of detailed investigation. The thesis seeks to plug this gap in the literature. In exploring intention in some detail the thesis interlinks philosophy, theory and empirical work. The philosophical and theoretical components allow us to conceptualise intention and better understand how it might work in concrete settings. The empirical component, conducted with a team of action researchers, grounds the discussion in practice. The main proposition of the thesis is that intention is a dual-sided phenomenon, i.e. "we do things intentionally, and we intend to do things" (Bratman, 1997). Thus intention has a present and a future side. The research reported on through the thesis shows how, through language and actions, both sides of intention can significantly shape the nature of interventions. This being the case, the value of the work is that it provides new ways of accounting for and learning from interventions; in particular, it provides new frameworks for practitioners to better reflect on and guide their actions.</p>