Action-Research Methodology and gender sensitivity linked to solve gender violence expression in prisons. Th e curriculum negotiation is a principle that allowed prisoners to engage in the activities in a voluntary way. Six months of fi eld qualitative implementation -contrary to Blitzkrieg Ethnographyallowed us to get a real change of abilities as team trust, cooperation skills, decision-making process to avoid violence and to recognize the need the prisoners have to express their sentiments. Results show a success of critical Action Research and active participation of all the actors as well as the construction of a peace culture and a new fi eld of work for pedagogues.

Purpose Knowledge management has historically been approached in private firms as a key factor for business management. However, this is not the case for government institutions. The existing literature on the transfer of knowledge appears as a topic little addressed in government and even to a lesser degree within the police forces. This study aims to evaluate the relationship between motivation, knowledge absorption, knowledge transfer and innovative behavior in a public organization such as the Puerto Rico Police. Design/methodology/approach This quantitative research using the survey technique had the participation of 300 police officers from the 13 police regions of Puerto Rico and the research model was analyzed through partial least squares structural equation modeling. Findings The results contribute to the growth of the currently limited literature at identifies how motivation, knowledge absorption, knowledge transfer and institutional support influence innovative behavior. Originality/value The study discusses a series of implications on less explore the issue in how the transfer of knowledge becomes a key force to produce change and the success of all reforms. Various implications for the success of public administration in bringing a change from a bureaucratic culture to an advanced one are also discussed.

EN EL PRESENTE ARTÍCULO SE DESCRIBE LA FORMA EN LA CUAL SE DESARROLLO LA INVESTIGACIÓN SOBRE LA ""INCIDENCIA DE LA GESTIÓN DEL CONOCIMIENTO EN LAS EMPRESAS DE SERVIOS MEDELLIN ENTRE 1995 Y 2001, TENIENDO COMO BASE LA DEFINICIÓN DE UN MODELO DE GESTIÓN DEL CONOCIMIENTO CONFORMADO POR LAS HERRAMIENTAS DE LA DOCUMENTACIÓN, LA TERMINOLOGÍA , LA NORMALIZACIÓN, LA GESTIÓN TECNOLÓGICA Y EL APRENDIZAJE ORGANIZACIONAL, ASPECTOS QUE CONTRIBUYEN A LA OPTIMIZACIÓN DEL CAPITAL INTELECTUAL DE UNA ORGANIZACIÓN Y POR LO TANTO TIENEN INCIDENCIAS EN EL MEJORAMIENTO DE LOS PROCESOS DENTRO DEL HACER COTIDIANO DE LAS INSTITUCIONES. SE QUIERE ADEMÁS DESPERTAR LA CONCIENCIA DE LA IMPORTANCIA QUE TIENE LA GESTIÓN DEL CONOCIMIENTO DE LAS EMPRESAS Y EL PAPEL DINÁMICO QUE DESEMPEÑA EL BIBLIOTECÓLOGO EN LOS PROCESOS DE LA GESTIÓN DEL CONOCIMIENTO.