OBJECTIVE: There is no proven primary care treatment for patients with medically unexplained symptoms (MUS). We hypothesized that a long‐term, multidimensional intervention by primary care providers would improve MUS patients' mental health. DESIGN: Clinical trial. SETTING: HMO in Lansing, MI. PARTICIPANTS: Patients from 18 to 65 years old with 2 consecutive years of high utilization were identified as having MUS by a reliable chart rating procedure; 206 subjects were randomized and 200 completed the study. INTERVENTION: From May 2000 to January 2003, 4 primary care clinicians deployed a 12‐month intervention consisting of cognitive–behavioral, pharmacological, and other treatment modalities. A behaviorally defined patient‐centered method was used by clinicians to facilitate this treatment and the provider‐patient relationship. MAIN OUTCOME MEASURE: The primary endpoint was an improvement from baseline to 12 months of 4 or more points on the Mental Component Summary of the SF‐36. RESULTS: Two hundred patients averaged 13.6 visits for the year preceding study. The average age was 47.7 years and 79.1% were females. Using intent to treat, 48 treatment and 34 control patients improved (odds ratio [OR]=1.92, 95% confidence interval [CI]: 1.08 to 3.40; P=.02). The relative benefit (relative “risk” for improving) was 1.47 (CI: 1.05 to 2.07), and the number needed to treat was 6.4 (95% CI: 0.89 to 11.89). The following baseline measures predicted improvement: severe mental dysfunction (P<.001), severe body pain (P=.039), nonsevere physical dysfunction (P=.003), and at least 16 years of education (P=.022); c‐statistic=0.75. CONCLUSION: The first multidimensional intervention by primary care clinicians led to clinically significant improvement in MUS patients.

BACKGROUND: There are no proven, comprehensive treatments in primary care for patients with medically unexplained symptoms (MUS) even though these patients have high levels of psychosocial distress, medical disability, costs, and utilization. Despite extensive care, these common patients often become worse. OBJECTIVE: We sought to identify an effective, research‐based treatment that can be conducted by primary care personnel. DESIGN: We used our own experiences and files, consulted with experts, and conducted an extensive review of the literature to identify two things: 1) effective treatments from randomized controlled trials for MUS patients in primary care and in specialty settings; and 2) any type of treatment study in a related area that might inform primary care treatment, for example, depression, provider‐patient relationship. MAIN RESULTS: We developed a multidimensional treatment plan by integrating several areas of the literature: collaborative/stepped care, cognitive‐behavioral treatment, and the provider‐patient relationship. The treatment is designed for primary care personnel (physicians, physician assistants, nurse practitioners) and deployed intensively at the outset; visit intervals are progressively increased as stability and improvement occur. CONCLUSION: Providing a comprehensive treatment plan for chronic, high‐utilizing MUS patients removes one barrier to treating this common problem effectively in primary care by primary care personnel.

The intensive psychosocial training program for residents improved their patients' satisfaction.

This research presents an integration of past research and theory that models the impact of stressful aspects of the workplace and key communication variables on employee burnout, occupational commitment, and work satisfaction. Two theoretical frameworks—social information processing theory (Salancik & Pfeffer, 1978) and uncertainty reduction theory (Berger & Calabrese, 1975)—are drawn on to propose a model in which communication variables lead to two stress variables then to burnout and finally to job satisfaction and occupational commitment. Data to test the proposed models were drawn from employees at a private psychiatric hospital. The results indicate that both participation in decision making and social support have important impacts on perceived workplace stress, burnout, satisfaction, and commitment for both care-givers and support personnel. Perception of participation in the decision-making process was found to be particularly crucial in reducing role stress and increasing perceptions of satisfaction and personal accomplishment for hospital care-givers. The implications of the model for theory and practice are discussed.

An intensive 1-month training rotation in interviewing improved residents' knowledge about, attitudes toward, and skills in interviewing.