Objetivo: O presente estudo objetiva refletir sobre quais estratégias melhoram a segurança do paciente cirúrgico. Método: Revisão narrativa, realizada em janeiro de 2023 com base em artigos publicados em periódicos e documentos de órgãos oficiais dos anos de 2010 a 2022. Os dados foram categorizados pela análise temática de Bardin. Resultados: organizados em três categorias: O primeiro deles abordou-se “Eventos Adversos e as Práticas Cirúrgicas”, no segundo, a “Segurança do Paciente”, e por último foi abordado “Lista de verificação de segurança cirúrgica e sistematização de assistência de enfermagem como estratégias de segurança do paciente”. Conclusão: As ferramentas investigadas são inerentes à atuação da enfermagem cirúrgica que contribuem com a prática acadêmica ao reforçar a importância da aplicação de instrumentos que contemplem a segurança do paciente, sobretudo na conjuntura atual.
GOAL: To report on the construction of the process mapping of a highly complex Surgical Center Unit, as well as to know the suppliers and customers of this unit, listing possibilities for improvement. METHOD: This is an experience report from the elaboration of the Process Map of the studied Unit. For the construction of this mapping, systematic meetings were held with professionals from this study scenario (18 meetings, in a period of time corresponding to 05 months), using the flowchart tool for the construction of the process map. After this step, opportunities for improvement were listed, which were classified for further appropriate treatment, considering the Institution's Strategic Master Plan (PDE). Due to the autonomy inherent to this methodology, the researchers have the support of local management, and the study, at this stage, was not submitted to the Ethics and Research Committee (CEP). RESULTS: The processes of the Surgical Center Unit were mapped, making it possible, at the end, to know the Unit's main suppliers and customers, as well as the actors involved in each process. The process documents, list of regulations and list of improvements were listed. From the latter, a work schedule emerged covering all the proposals for improvements and their respective people in charge. CONCLUSION: The process mapping methodology, as it was applied in the documentation of the activities developed in the Surgical Center Unit, allowed the work group to objectively visualize the dynamics and the interrelationship that exists between them, which allowed an evaluation, even if of a preliminary nature, of the points that would need further studies with a view to their improvement. These analyzes resulted in a list of improvement opportunities to be addressed by management in due course.
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