The problem of scheduling production in job shop environments has been approached by different authors who have developed diverse alternatives for solutions. Only a small number of these alternatives, however, has been implemented by SMEs in the graphic arts industry because of their high complexity, the strong assumptions involved, and the informal nature of this industry. This article presents a methodological proposal that begins by grouping process factors, applying group technology and later determining both installed and required capacity. It ends with a proposal for scheduling production based on the exploitation of bottlenecks, which allows establishing delivery dates.
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