Purpose The purpose of this paper is to establish a Process-aware FMEA (PAFMEA) development environment in order to face the main Failure Mode Effect Analysis (FMEA) deficiencies concerning failure analysis in maintenance. Design/methodology/approach The proposed framework integrates Delphi methodology to obtain consensus of specialists’ opinions, analytic hierarchy process (AHP) to perform multiple criteria-based risk assessment and a business process management system to instantiate the development cycle. A conceptual model is presented and analyzed through a case study. Findings PAFMEA reveals a new perception in the evaluation and prioritization of failure modes during maintenance failure analysis, such as risk definition and resource availability, dealing with conflicting characteristics in decision-making approaches. Practical implications The PAFMEA environment includes requirements that are grouped with a process instantiation of an AHP structure, providing a high degree of applicability and performance to the development cycles of the FMEA. The new method confronts the classical risk assessment approach and contributes to the literature, adding new perspectives to the FMEA analysis. Originality/value PAFMEA brings new and promising perspectives to the FMEA development cycle, which, in short, means adding on a multi-criteria failure analysis method (AHP) through a process-aware platform, with performance impacts in FMEA knowledge sharing, decision making and delivery.