Safety is established as an essential part of the food industry because it guarantees that the products consumed are of quality and do not cause harm to health. The company studied does not have a Master Sanitation Program (PMS), an essential tool to perform health tasks in it. In order to meet the requirements established in ISO 22000: 2018, Food Safety Management System (SGIA), the company needs to have a PMS in its processes to improve its Food Safety Management System. The procedure of this investigation consisted of: identifying the main process; Sanitation processes; determine the percentage of compliance with the SGIA; determine SOPs; identify type of sanitation and frequency of cleaning of areas; establish training plan; and elaborate PMS. The main results were: determining the percentage of compliance with the SGIA through an audit through a checklist; realization of SOPs of each existing equipment in the process area; realization of an equipment cleaning matrix indicating the type of sanitization required; tabulation of plant areas including frequency of cleaning and preparation of PMS, concluding satisfactorily with the objective

This project was carried out in a company that sells and distributes medicines, it is striving to improve the quality of the service, which is why it is aiming to design the quality management system based on the processes approach and compliance with ISO 9001:2015 regulatory requirements. To fulfill the objective, the following activities were carried out: processes mapping, context analysis, risk identification, stakeholder mapping, establishment of quality policy and objectives, and development of a control plan. The results indicate the following key processes: purchases, inventories and sales, strategic prospecting, supply and support; management of human resources, technology and finance. Most influential stakeholders; in the client category, the Instituto Mexicano del Seguro Social, private hospitals and laboratories; in the provider category, PISA laboratory and independent drug distributors, in addition, the scope of the management system, policy and quality objectives were established, as well as a control plan for the system's risk management. Critical risks include not having developed mechanisms for electronic commerce and the lack of a Quality Management System. The countermeasures consider creating and designing an e-commerce store and implementing the Quality management system.