Kåre Sandvik scite author profile

The article presents a model for understanding the role of customers' commitment to service employees and their intention to stay with the firm. The model consists of two kinds of commitment—calculative and affective—to both the service employee and the service firm. The model is tested with a sample of bank customers. The findings support the direct effect of commitment to service employees on commitment to the service firm and the indirect effect on intention to stay.

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Firm boundaries and transaction costs: The complementary role of capabilities

Gulbrandsen

Lambe

Sandvik

2017

Journal of Business Research

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Two paths to organizational effectiveness – Product advantage and life-cycle flexibility

Arnett

Sandvik

2018

Journal of Business Research

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Antecedents of vertical integration: Transaction cost economics and resource-based explanations

Gulbrandsen

Sandvik

Haugland

2009

Journal of Purchasing and Supply Management

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Kåre Sandvik

The impact of market orientation on product innovativeness and business performance

Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay

Firm boundaries and transaction costs: The complementary role of capabilities

Two paths to organizational effectiveness – Product advantage and life-cycle flexibility

Antecedents of vertical integration: Transaction cost economics and resource-based explanations

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