The University of Pretoria (UP) implemented a virtual campus in 1999. The measure in which and rate at which the virtual campus environment was adopted in the institution, was substantial. To accommodate the expected growth the University decided in 2004 to upgrade the learning management system in order to provide more stability and better integration with the student information system. However, the more complex integrated environment resulted in more points of failure and a less stable environment. Higher user frustration levels led to a decline in the number of users. The chapter discusses four key variables that influence growth and sustainability in an e-learning environment: Management, Training and Support, Measurement, and Technology strategies. We argue that additional resources required in Information Technology Services (ITS) were not adequately provided for. We give suggestions for future directions.

The University of Pretoria (UP) implemented a virtual campus in 1999. The measure in which and rate at which the virtual campus environment was adopted in the institution, was substantial. To accommodate the expected growth the University decided in 2004 to upgrade the learning management system in order to provide more stability and better integration with the student information system. However, the more complex integrated environment resulted in more points of failure and a less stable environment. Higher user frustration levels led to a decline in the number of users. The chapter discusses four key variables that influence growth and sustainability in an e-learning environment: Management, Training and Support, Measurement, and Technology strategies. We argue that additional resources required in Information Technology Services (ITS) were not adequately provided for. We give suggestions for future directions.