PurposeAs the tourism industry becomes more vital for the success of many economies around the world, the importance of technology in tourism grows daily. Alongside increasing tourism importance and popularity, the amount of significant data grows, too. On daily basis, millions of people write their opinions, suggestions and views about accommodation, services, and much more on various websites. Well-processed and filtered data can provide a lot of useful information that can be used for making tourists' experiences much better and help us decide when selecting a hotel or a restaurant. Thus, the purpose of this study is to explore machine and deep learning models for predicting sentiment and rating from tourist reviews.Design/methodology/approachThis paper used machine learning models such as Naïve Bayes, support vector machines (SVM), convolutional neural network (CNN), long short-term memory (LSTM) and bidirectional long short-term memory (BiLSTM) for extracting sentiment and ratings from tourist reviews. These models were trained to classify reviews into positive, negative, or neutral sentiment, and into one to five grades or stars. Data used for training the models were gathered from TripAdvisor, the world's largest travel platform. The models based on multinomial Naïve Bayes (MNB) and SVM were trained using the term frequency-inverse document frequency (TF-IDF) for word representations while deep learning models were trained using global vectors (GloVe) for word representation. The results from testing these models are presented, compared and discussed.FindingsThe performance of machine and learning models achieved high accuracy in predicting positive, negative, or neutral sentiments and ratings from tourist reviews. The optimal model architecture for both classification tasks was a deep learning model based on BiLSTM. The study’s results confirmed that deep learning models are more efficient and accurate than machine learning algorithms.Practical implicationsThe proposed models allow for forecasting the number of tourist arrivals and expenditure, gaining insights into the tourists' profiles, improving overall customer experience, and upgrading marketing strategies. Different service sectors can use the implemented models to get insights into customer satisfaction with the products and services as well as to predict the opinions given a particular context.Originality/valueThis study developed and compared different machine learning models for classifying customer reviews as positive, negative, or neutral, as well as predicting ratings with one to five stars based on a TripAdvisor hotel reviews dataset that contains 20,491 unique hotel reviews.

PurposePredicting the stock market's prices has always been an interesting topic since its closely related to making money. Recently, the advances in natural language processing (NLP) have opened new perspectives for solving this task. The purpose of this paper is to show a state-of-the-art natural language approach to using language in predicting the stock market.Design/methodology/approachIn this paper, the conventional statistical models for time-series prediction are implemented as a benchmark. Then, for methodological comparison, various state-of-the-art natural language models ranging from the baseline convolutional and recurrent neural network models to the most advanced transformer-based models are developed, implemented and tested.FindingsExperimental results show that there is a correlation between the textual information in the news headlines and stock price prediction. The model based on the GRU (gated recurrent unit) cell with one linear layer, which takes pairs of the historical prices and the sentiment score calculated using transformer-based models, achieved the best result.Originality/valueThis study provides an insight into how to use NLP to improve stock price prediction and shows that there is a correlation between news headlines and stock price prediction.