Purpose This study aims to explore homeless-support workers’ perceptions of homeless welfare recipients and their experiences of navigating new conditions placed upon them by UK welfare reform. It examines support workers’ views of the most punitive feature of the welfare system, sanctions, on those recipients.In 2012, the Conservative and Liberal Democrat Coalition Government introduced the largest and most radical overhaul of the UK benefit system, significantly increasing the level of conditionality and sanctions for non-compliance, part of a shift in welfare, suggesting that rights must be balanced by responsibility and the “culture of worklessness” and “benefit dependency” should be addressed. Design/methodology/approach Welfare reforms in the UK and the increased use of sanctions as part of welfare conditionality are reviewed. Data are collected from eight semi-structured interviews taking place in five housing support groups in the South East and South West of England in 2019–2020. The interviews followed an approach from interpretive phenomenological analysis. Findings Findings from this study indicate that the government’s reforms serve as a disciplinary measure for the poor, reinforcing inequality and social marginalization. To mitigate the effects would require a comprehensive review of universal credit prior to its full rollout to claimants. Data are analyzed thematically. Originality/value Welfare conditionality and welfare reform is well-researched in the UK. There is also a significant volume of research concerning homelessness. This paper, however, fills a gap in research concerning the experiences of those working in housing support agencies working with homeless people in the UK.

Purpose This paper aims to explore Joint couple payments under Universal Credit which tend to privilege male partners. This may entrap women in abusive relationships, foster poverty which are indicative of gendered structural abuse. Design/methodology/approach Through a critical review of the literature and qualitative interviews with third sector support workers, the authors explore the impacts that Universal Credit has on women, especially those in abusive partnerships. Findings Current welfare processes reinforce patriarchal assumptions and are indicative of the structural abuse of women. This has increased during the lockdowns imposed to tackle COVID-19. Practical implications Changes are needed in the ways in which welfare benefits are disbursed. Gendered structural abuses should be explicitly considered when working with women who experience domestic violence and abuse. Originality/value This paper argues that there needs to be a wider a recognition of gender power relations and the concept of structural abuse in policy formation and implementation.