The purpose of this article is to propose a fruitful analytical framework for data supposedly related to the concept of the socalled "digital divide." The extent and the nature of this divide depend on the kind of access defined. Considering the possession of hardware, growing divides among different categories of income, employment, education, age, and ethnicity can be proved to have existed in the 1980s and 1990s according to official American and Dutch statistics. If only by effects of saturation, these gaps will more or less close. However, it is shown that differential access of skills and usage is likely to increase. The growth of a usage gap is projected. Multivariate analyses of Dutch official statistics reveal the striking effect of age and gender as compared to education. The usage gap is related to the evolution of the information and network society. Finally, policy perspectives are discussed. Keywords access to information technology, digital divide, digital skills, information inequality, information society, knowledge gap, network society, policies of information equality, S-curve of adoption, usage gap, usage of information technology THE MULTIFACETED CONCEPT OF ACCESS There are heated debates occurring in the United States and in Europe concerning questions of whether there is a

This article offers a triangulation approach to the study of organizational culture by employing reliably coded interviews to help interpret and place in context the results of statistical analyses from a standardized survey questionnaire. Subjects were 195 government employees representing every level and division in their department. All 195 subjects completed the Organizational Culture Survey and 91 subjects participated in 45-minute critical incident interviews designed to elicit subjects' interpretations of organizational events. From the analyses of these data emerges a description of the organization's culture.

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