The case study is focused on the financial statement analysis of Apar Industries, one of the leading corporations working in electrical and metallurgical engineering at home and in foreign markets. This is a teaching case that aims to teach early-stage business and commerce students how to assess a real company’s performance and financial condition through ratio analysis using published secondary data. The interpretation strategy uses both internal and external (industry comparison) methods in order to assess the financial health of Apar Industries in a better and more holistic manner.

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This paper develops a research model to examine the relationship among e-service quality dimensions and overall service quality. The purpose of this paper is to design, develop and evaluate a reliable and valid scale for the measurement of online retail service quality. Data from a survey of 100 online consumers were used to test the research model. E-service quality is the difference between customer's expectations for service performance priorities the service encounters and their expectations about service performance prior to the service offering. Confirmatory factor analysis was conducted to examine the reliability and validity of the measurement model. A Seven-factor instrument has been proposed to measure the e-service quality. The analytical results showed that the dimensions of web site design, reliability, responsiveness, reliability, Information Quality, Product Quality, Security and trust affect overall service quality and customer satisfaction. However, the personalization dimension is not significantly related to overall service quality and customer satisfaction. This study suggests that to enhance customer purchase intentions, online stores should develop marketing strategies to better address the trustworthiness, reliability, and responsiveness of web-based services. Online stores can devote valuable corporate resources to the important e-service quality attributes identified by this study. This study developed the instrument dimensions of e-service quality by modifying the SERVQUAL model to consider online shopping context. Moreover, the results of this study provide a valuable reference for managers of online stores, as well as for researchers interested in internet marketing.Copy Right, IJAR, 2017,. All rights reserved. …………………………………………………………………………………………………….... Introduction:-With the rapid global growth in electronic commerce (e-commerce), businesses are attempting to gain a competitive advantage by using e-commerce to interact with customers. Businesses with the most experience and success in using e-commerce are beginning to realize that the key determinants of success or failure are not merely web site presence and low price but also include the electronic service quality (e-service quality) (Yang, 2001;Zeithaml, 2002).