Library, University of Moratuwa has identified the importance of acquiring the user perception on different user education programmes offered by the library. The objective of this case study was to assess the students' perception and examine the impact of the user education programmes conducted. 'Library Orientation and Tour', 'Information for Research', 'Research and Plagiarism' and 'How to do Referencing' are the library user education programmes considered in this study. The participants were the undergraduate and postgraduate students, who have participated in the library user education programmes during 2014-2015. A user survey method was adopted in this study. Considering the size of the student group, 30% of the total population (188) randomly selected for the study and online structured questionnaire was used to collect data. Results revealed that library user education programmes helped 98.7% of the students to obtain the awareness of library resources and services. In addition, more than 98% of the students claimed that library user education programmes support for their academic works. The study also highlighted the importance of continuing the library user education programmes in building research skills among the students to develop the research culture in the university.

Though libraries have invested very high percentage of its annual budget to subscribe e-resources, limited attention was paid to ensure consistent and reliable access of those resources. Many library users access e-resources from outside of the University. Therefore many requests have been made to implement a remote access mechanism for e-resources. The objective of the study was to design a proper remote access mechanism to the users for accessing the e-resources provided by University of Moratuwa library. Publishers have provided access to eresources through Internet Protocol (IP) authentication and not by user identity (user ID) and password. This kind of access created many problems to the users specially for the postgraduate students who do not visit the University regularly as many users need to access e-resources from anywhere, anytime. Using the concept of proxy server, a joint project was conducted between the Center for Information Technology Services (CITeS), University of Moratuwa and the library to provide remote access. Existing Lightweight Directory Access Protocol (LDAP) was used to authenticate the user access. This allowed remote user to obtain regular, secure access to library e-resources.