Retailers and consumers are increasingly “omnichannel”. This means that retailers offer multiple integrated offline and online channels to their customers, while consumers use multiple offline and online channels throughout their shopping journeys. In these shopping journeys, consumers can travel for researching, testing, receiving and returning activities related to a purchase, next to the purchasing itself. It is unclear how such omnichannel consumer behaviour materialises in practice. This information is important for practitioners from retail as well as for society, not in the least because of the environmental impact that shopping trips generate. Existing environmental assessments of retail-related transport and logistics do not account for consumers’ omnichannel shopping and travel behaviour. To fill this gap in research, we set up a case-study collaboration with an omnichannel footwear retailer in Belgium. We collected data on logistics and consumer flows and analysed this data to determine the CO2 footprint. Our research results in six profiles, of which “the online shopper” that shops online and receives its purchase at home or at a collection point generates the lowest impact. However, when online shoppers travel to stores prior to their e-purchase and become “showroomers”, the external CO2 costs double compared to “traditional shoppers” that carry out all shopping activities in-store and are more than eight times higher compared to “online shoppers”. Although the case-study context should be taken into account (e.g., in terms of product type, retailer type and geography), a sensitivity analysis demonstrates the robustness of our results.

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The urban built environment concentrates due to the growing urbanization trend, triggering construction and renovation works in urban areas. Although construction works often revitalize cities upon completion, the associated logistics activities engender a significant financial and environmental footprint if not handled appropriately. Cities have the largest potential to reduce negative impacts through requirements on construction logistics. However, today, there is a lack of knowledge within cities on how to set such demands and how to involve and manage the numerous and varying stakeholders in these processes. This paper presents a participatory decision-making framework for the governance of urban construction logistics on economic, environmental and societal levels, building further on the Multi-Actor Multi-Criteria Analysis (MAMCA). The framework was then implemented on a use case in the dense urban Brussels-Capital Region (Belgium), gathering a wide variety of stakeholders in the context of a sustainable Construction Logistics Scenario (CLS) evaluation. Special attention was paid on the identification of implementation barriers and the role of governments to facilitate the introduction and city-wide roll-out of novel CLS. Findings show how different processes are site-, actor- and condition-specific, thereby delivering a common built object which is often based on different motivations and concerns. The study proposes a flexible, replicable and upscalable framework both from an inter- and intracity perspective, which can serve to support (1) the management of processes and CLS, (2) the management of people and the community, and (3) the project and city, in the context of multi-level governance.

Introduction. The ongoing urbanization trend makes local governments densify their built environment, hence stimulating construction and renovation works in urban areas. Construction intrinsically strongly relies on logistics activities, which in turn are the source of environmental nuisances. The latter are referred to as external costs when they are not borne by the polluter himself, such as greenhouse gas emissions, air pollution, congestion, etc. Accurate external cost calculations require accurate data to consider significant calculation-variables. However, current calculations are often based on the number of vehicles used and on transported volume rather than vehicle- or tonne-kilometres, hence not adequate to conduct external cost calculations. Methods. The MIMIC-project1 aims to reduce the impact of construction logistics. Therefore, an integrated impact assessment framework will be developed, assessing the economic and environmental influence of different off-site construction logistics solutions. The necessary data to conduct such an impact assessment are however not always available, complicating calculations. This paper highlights the current gap in accurate data on urban construction logistics flows, the considerable uncertainty about existing figures on construction transport and their methodology, and presents the data availability issue in the development of such a framework, using empirical research. Results. Logistics flows data are typically scattered amongst different actors and various in format. Harmonizing different data categories and sources to feed the framework with relevant logistics variables, this paper presents what is possible to calculate using available data in 4 pilot cases in Belgium, Sweden, Norway and Austria. The various data sources highlight the complexity to develop a framework flexible enough to cope with specific local constraints, whilst generic enough to allow comparability across the European cases, and ultimately across construction logistics globally. Furthermore, a shift is needed towards other data collection methods (GPS, digital waybills etc.). Conclusions. This paper presents the data availability issue in the development of an impact assessment framework for construction logistics, harmonizing different data sources in order to conduct external cost calculations for construction transport.