Backgorund. Waiting time is one indicator of pharmacy service. The initial study with 5 patients in the pharmacy installation, of Caruban Hospital, concluded that all patients stated that they were tiring and queued for a long time. This study aims to examine whether there is an effect of type of drug, facility, and infrastructure to waiting time to get pharmacy service at Caruban Regional Public Hospital. The Design of this research used quantitative research The sampling technique was purposive sampling with total sample are 100 respondents. The statistical analysis used dummy regression. The average waiting time for pharmacy service is about 60 minutes for concocted drug, Average waiting time for packaged drugs is 46.5 minutes, and mixed drug is 69.5 minutes. 72 respondents stated that the infrastructure was in the good category and the rest said it was moderate.The results of the dummy regression analysis concluded that facilities and infrastructure had a significant effect simultaneously on the waiting time for services. The partial test results showed that the significance value for the facilities and infrastructure variable was 0.000, and for the variable dosage forms in mixed prescriptions it had a significance value of 0.023. The means variable is the variable that most influences the waiting time for the prescription service. The types of drugs in the prescription and waiting room infrastructure have a significant effect simultaneously on the length of queuing for drugs.

The satisfaction of health care users is closely related to the results of health services, both medically and non-medically such as compliance with treatment. Problems regarding performance in Puskesmas Bangsal greatly impact the services provided to patients that can be seen from the decrease in the number of patient visits to upt Puskesmas Bangsal Mojokerto Regency. The purpose of this study was to find out the influence of organizational culture and work environment (temperature, air, noise, lighting) on the satisfaction of outpatients in Mojokerto District Ward Health Center The design of this research is analytics with a crossectional approach. The variables of this study are organizational culture and work environment (temperature, air, noise and lighting) as independent variables and satisfaction as dependent variables. The research population is all outpatients who visited the Outpatient Health Center Mojokerto in January - June 2020 as many as 1,984 outpatients. Samples were taken with random sampling techniques as many as 397 respondents. The data was collected with questionnaire instruments and processed using editing, coding, scoring and tabulating and tested with linear regression tests. The results of this study showed that partially or alone – independent variables can affect the occurrence of dependent variables due to the value of < of 0.05. Independent variables affecting simultaneously or together can affect patient satisfaction and the relationship between the two variables shows a close relationship with a coefficient value of 99.1%. The results of this study show the organizational culture and work environment is one aspect of the management of health center services that can affect patient satisfaction in receiving services, so it is expected that management can improve these aspects optimally so that patient satisfaction can be further improved