The process of improving the quality of public services directly depends on the professionalism of the public service personnel. In this regard, it is necessary to constantly engage in their professional training and increase the level of development of their professional competencies, to strive for the formation of maximum productivity and efficiency of their activities. All these issues are components of direction that has become popular recently – talent management, designed to use effectively the qualities of employees, which will allow them to make a significant contribution to the development of the organization. The article considers examples of the application of the talent management system both from the point of view of the direction of the development of the organization’s human capital, and from the point of view of designing competencies, improving the efficiency of activities, as well as a method of forming a personnel reserve. The article presents the experience of applying the talent management system in Russian science, analyzes the state and options for using various models of talent management by scientists and practitioners of Kazakhstan. The authors describe their own experience of participation in various research projects aimed at finding, developing and supporting talents in the conditions of public service. The article gives an example of such a project for the selection of talented young people (graduate students), who want in the future to enter the public service in the Republic of Kazakhstan and Russia. Finally, the authors draw conclusions about the impact of trends in the modernization of the public service in Kazakhstan and Russia on the development of the model of talent selection and management in this system of professional activity.

Introduction. The effectiveness of the professional activity of civil servants depends on many factors. At the internal level, we are talking about competencies and professionally (psychologically) important qualities of a person. A significant role in this is played by personality qualities that affect the performance, psychological health of a specialist. In this series, the properties of the emotional-volitional sphere of the individual are particularly distinguished, since the profession of a civil servant is part of the "man – man" system, which is characterized by the phenomenon of emotional burnout.Purpose setting. Hence, the study of internal predictors of emotional burnout of civil servants is quite an urgent problem.Methods and methodology of the study. The methodological basis of the study was the provisions on the biosocial essence of a person, his development and self-development, professional growth, as well as stress resistance. The study was based on the axiological and activity approaches. Theoretical and methodological analysis of literary sources, generalization, analysis, comparison, and systematization of the obtained empirical and theoretical data were used as the leading research methods. A testing method was used to collect empirical data. As specific methods, the method for determining the personal anxiety of C. D. Spielberger in the adaptation of Y. L. Khanin, the questionnaire for the study of emotional burnout of K. Maslach, S. Jackson in the adaptation of N. E. Vodopyanova, the method of studying the vitality of S. Maddi in the adaptation of D. A. Leontiev were used. Results. The article provides data on the relationship of personal anxiety, resilience and susceptibility of civil servants to emotional burnout.Conclusion. Conclusions are drawn about the need for preventive measures to prevent unfavorable emotional states in civil servants and to ensure the effectiveness and efficiency of their professional activities.

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