Discussions of corporate apologies frequently state or imply that apologies create legal liabilities for the apologist and, therefore, that corporate attomeys routinely recommend against apologies. A review of formal ("black letter") and common law indicates that apologies generally do not constitute evidence of guilt and that, in fact, they sometimes have positive consequences for the apologist. Persons who practice (or teach) crisis communication should avoid the mistake of relying on an over-simplified and inaccurate understanding of the legal issues surrounding corporate apologies.

We asked each student enrolled in a graduate-level management communica tion course to describe in wrzting a work-related communication episode that had challenged him or her. Students reported most difficulties in face-to-face oral events, particularly when required to interact with someone in a different organization or with someone who ranked higher in the organization. Students also identified communication-related needs (for example, improved self-confidence and persuasiveness). Our results indicate that graduate management communication courses should include oral communication and should not conceptualize oral communication exclusively in terms of formal presentations.

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