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During the past 20 years or so, governments worldwide have embarked on an ambitious journey to improve government performance. Relying on a multitude of administrative technologies broadly classified under the heading of the New Public Management (NPM), reformers have sought to radically change the manner in which the public's business is conducted. Although the verdict is still out, evidence is accumulating that NPM philosophy and practices may have produced unintended consequences. The author argues that in addition to contributing to an increasingly hollow state, NPM philosophy and practices have contributed to a phenomenon described as the thinning of administrative institutions. Thin institutions are weak; they lack the capacity for good administration—a requirement for maintaining the American people's confidence in government.

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