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This article introduces the notion of social competitive intelligence, meaning competitive intelligence (CI) for the networking organization. A novel socio-technical framework called the Social CI Framework (SCIF) is presented, intended for analysis and design of social CI processes, methods and tools. By using a socio-technical perspective, both social and technical aspects are considered together in SCIF. The framework is founded on theory related to enterprise 2.0 and wikinomics, and is intended to be used to study social CI using principles such as openness, participation, sharing and co-creation. The presented results are based on a literature review and an exploratory study with interviews of CI experts from Swedish organiza- tions. SCIF explicitly distinguishes between task-oriented models and collaboration models, and models of different socio-technical perspectives. Moreover, SCIF uses  the mechanisms of  socio-technical  themes  and  a socio-technical value map that relate the theoretical and empirical characteristics with the SCIF modeling method.

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This paper presents an approach to the implementation of modules for dialogue systems. The implementation method is divided into two distinct, but correlated, steps; Conceptual design and Framework customisation. Conceptual design and framework customisation are two mutually dependent sides of the same phenomena, where the former is an on-paper activity that results in a design document and the latter results in the actual implementation. The method is iterative and applicable in various phases of dialogue system development and also for different dialogue system modules. We also present the development of the dialogue management module in more detail. The development space for such modules involves issues on modularisation, knowledge representation and interface functionality internally, and between modules. Orthogonal to this are the various types of re-use for framework customisation; tools, framework template and code patterns. Taken together they form a scheme which is explored during the implementation process.