Mobile learning can be identified as the next stage in the development of e-learning. In this regard, <strong>the purpose of this paper</strong> is to propose a model for mobile learning integration in higher education which is based on analysis of students’ expectations. То achieve this goal, a survey has been conducted among students enrolled in programs in the field of information and communication technologies. The analysis of the collected data shows that students have mobile devices, which they use not only for communication on social networks, but also for education. In addition, their expectations regarding mobile learning have been identified taking into account their study program and their previous experience with an e-learning platform.

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Studying the mental models of software users is not a new topic in the scientific literature, but we could point out that it is also not sufficiently researched. Still there is no universal method which could be used for exploration and visual presentation of mental models. Therefore, the aim of the current article is to propose an approach for concept map mining based on retrieving users’ mental models. To achieve this, a combination of text mining techniques and concept map software is used in the research article.